See the 'why' behind your customer feedback
Hugi.ai unifies support, surveys, and reviews, then uses AI to surface themes, sentiment, and root causes with evidence you can trust.
Trusted by one of Europe's fastest-growing fintechs to build the future of customer-led growth.
Built for mid-market product & customer teams with
Problem
Feedback is everywhere, insight is nowhere.
- • Noisy and siloed across tools
- • Hard to see the 'why' behind issues
- • Manual analysis takes days
Solution
All feedback in one place, impact-ranked and traceable.
- • Connect support, surveys & reviews
- • Themes & sentiment grouped by meaning, not keywords
- • Every insight links to the exact customer messages
Outcome
Evidence-backed decisions, faster.
- • Cut analysis from days to minutes
- • Ship the right fixes first
- • Trust every insight with source links
How it works
From raw feedback to actionable insights in three simple steps
Connect data
Connect support, survey, and review sources or upload a CSV. Every signal lands in one place.
Understand the 'why'
Turn noisy feedback into actionable intelligence by surfacing themes, measuring sentiment, and linking insights to the source.
Act with confidence
A single source of truth delivers impact-ranked, evidence-linked insights that enable data-driven decisions.
One place for customer truth
Unify feedback, understand the why, and prioritize what matters with evidence.
Unified feedback feed
All your customer voices in one place: tickets, surveys, reviews, and more.
Theme & intent detection
LLM-powered semantic analysis surfaces real themes, not just keywords.
Explainable HUGI Score
Transparent prioritization: Volume × Sentiment × Recency. Know exactly why something matters.
Evidence links
One click to the raw quotes. Trust every insight with source transparency.
Jira/Slack integration
Push prioritized insights directly into your workflow. No context switching.
Self-serve onboarding
No heavy setup, no professional services. Start analyzing in minutes.
The HUGI Score
Our transparent prioritization formula: Volume × Sentiment × Recency. See at a glance which themes deserve your attention, backed by explainable math — not a black box.
Integrations
Connect all your feedback sources in minutes or upload a CSV to get started instantly
Support
- Zendesk
- Intercom
- HubSpot
Surveys
- SurveyMonkey
- Typeform
- Google Forms
Reviews
- Google Reviews
- Trustpilot
Custom Data
- CSV Upload
- Custom API
Don't see your tool? Let us know and we'll prioritize it.
Tell us which tools you use →Security & Compliance
Enterprise-grade security you can trust
Azure Infrastructure
Built on Microsoft Azure with EU data residency options
GDPR Ready
Full GDPR compliance. Data Processing Agreements available on request
Data Protection
Enterprise-grade encryption at rest and in transit
Secure By Design
Built with SOC 2 principles in mind from the start
Lock in founder pricing
Be among the first to access Hugi.ai and secure exclusive early-access rates
Early Adopter Plan
What's Included:
- ✓ A single feed for all your customer feedback
- ✓ AI analysis of themes, sentiment & root causes
- ✓ HUGI Score to quantify & rank issues
Early Adopter Benefits:
- ✦ Lock in lower rates forever
- ✦ Influence product roadmap
- ✦ First access to new features
Limited spots — early adopters help shape the product.
Join the waitlistBe first to know when self-serve goes live
We're onboarding in waves. Join the waitlist to save your spot and get early access pricing.
Built by a team with 10+ years in enterprise-grade data & AI platforms